2. BOOKING AND PAYMENT
Inquiries and booking of accommodation can be done electronically, by mail or in person at the LUNA ROSSA office.
When booking, the customer confirms that he is familiar with the General Terms and Conditions, and that he accepts them in their entirety. Thus, everything stated in the General Terms and Conditions becomes legally binding both for the customer and LUNA ROSSA. When booking, the customer is required to give all the information necessary in the booking procedure. When booking, the customer is required to pay an advance a deposit of 25%.
3. RESIDENCE TAX
According to the Croatian Law on the Residnce Tax, customers are required to pay the Sojourn Tax when paying for their accommodation. The Residence Tax in the Republic of Croatia varies from 3,50-7,00 KN per person per day for adults.
Customers from the age of 12 to 18 pay half the price, while children under the age of 12 are exempt from paying. The amount of Sojourn Tax to be paid will be stated on your reservation calculation. The registration at the Turistic Comunity is 5€ pro person (indipendently of the age) just once.
4. PRICE OF ACCOMMODATION
The price of accommodation includes the basic service. Special services must be requested at the time of booking (air conditioning, using of washmashine, rent a bike, longe etc.).
The price of accommodation is given in EUR. Luna Rossa reserves the right to make changes to the stated prices (in the event that the host changes prices or there are changes in exchange rates). For customers who have paid an advance for their reservation, Luna Rossa guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, Luna Rossa is required to inform the customer.
If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host. ( 5-10 €/day x person).
5. CATEGORIZATION AND SERVICE DESCRIPTION
Accommodation units offered by LUNA ROSSA are described in accordance to the official categorization of the authorized institution, and based on onsite assessment prior to being put in Luna Rossa's online offer.
6. Luna Rossa's RIGHT TO CHANGES AND CANCELLATION
LUNA ROSSA reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified (See Article 1). Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time.
Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 15% or more than the initially booked accommodation, Luna Rossa reserves the right to charge the price difference upon consulting the customer.
In cases where substitute accommodation for paid accommodation is not available, Luna Rossa reserves the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the paid amount.
Should an adequate substitute accommodation not be available on the day of arrival, Luna Rossa will provide information on available accommodation that is not included in Luna Rossas's offer.
7. CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION
Should the customer wish to change or cancel a reservation, this must be done in written form (email, mail, or fax). The following are examples of changes: changes to the number of customers, changes to arrival / departure dates. Changes must be made at least 30 days prior to the arrival date.
The first change to the reservation is free of charge, unless it entails further expenses for Luna Rossa. For all further changes to the reservation, 15 EUR will be charged per change. Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced. The following are examples of cancellation of reservation: change of accommodation unit, and all changes done within 30 days of the arrival date or during use of the accommodation unit.
In case of cancellation of reservation this is the cancellation penalty:
- the loosing of the payed deposit
Should the customer not arrive at the booked accommodation unit before midnight on the arrival date, and the customer has not informed Luna Rossa, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described above.
Should the real costs exceed the above stated costs, Luna Rossa reserves the right to charge the difference. Should the customer find a replacement for the cancelled reservation, Luna Rossa will only charge the real costs caused by the replacement.
8. LUNA ROSSA's OBLIGATIONS
It is Luna Rossa's obligation to take care of provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. Luna Rossa will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control (Article 1), when Article 6 is applied.
9. CUSTOMER'S OBLIGATIONS
The customer is required:
- to have valid travel documents or visa when is necessary,
- to obey customs regulations and currency exchange regulations of Croatia,
- to obey house rules in accommodation units and to have good relations with the host,
- to produce the confirmation of payment (Voucher received by mail or email) upon arrival.
Should the customer not follow the above listed obligations, the customer is liable for caused damage and must cover the expenses.
By confirming the reservation, the customer accepts to pay for all damages caused directly to the host.
10. LUGGAGE
Luna Rossa is not responsible for the theft of luggage or valuables in the accommodation unit. Lost luggage or stolen goods should be reported to the host and the local police department.
11. COMPLAINTS
Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint. Every customer is entitled to file a complaint if the paid service is not provided. Every customer - reservation holder, files a separate complaint.
Complaint procedure:
- The guest is required to complain to the service provider about the inadequate service immediately on the day of his/her arrival and to notify Luna Rossa's office. Furthermore, the guest is required to cooperate with Luna Rossa representatives and the service provider in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, Luna Rossa is not required to accept any further complaints referring to this service.
The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to Luna Rossa and cannot include services already provided.
12. NOTE
Upon payment of the advance or the total amount, the customer accepts the General Terms and Conditions in their entirety.
| RESIDENCE
TAX (PER DAY) |
|
|
| MONTHS
03, 04 ,05, 10 |
adults
0,62 € |
children
(12-18 years) 0,31 € |
| MONTHS
06, 07, 08, 09 |
adults
1,1 € |
children
(12-18 years) 0,55 € |
| |
|
|
| ONE
TIME ANNOUNCEMENT TAX |
5
€ per person |
|
| STAY
UNDER FOUR NIGHTS |
+
30 % |
|
| PETS |
4-5
€ per day |
|
| |
|
|
| CHECK
IN - SATURDAY |
14:00 |
|
| CHECK
OUT - SATURDAY |
10:00 |
|
The prices are expressed in EURO, invoicing is made in Croatian KUNAS at the average rate of exchange of (€-Kn ) of the National Bank of Croatia valid on the date of invoicing (1 €~7,6 Kn). 
